FAQ & POLICIES
What's the best way to contact you?
Everything is sold out. How can I make a purchase?
I update my shop with new items about once a month. I offer one of a kind pieces and pre-order pieces. The one of a kind pieces usually sell quickly, but my preorder sales are usually open for a full 24 hours with items that have a somewhat limitless availability. To keep informed about when updates will be and what I'll be offering, follow me on instagram @whimsycalling
Do you take custom orders?
The short answer is not really. I will offer custom orders on occasion via instagram, but it's pretty rare. What I do offer, however, are preorders, which are sometimes customizable.
I don't offer reserved items, unless it's a situation where someone missed the preorder sale by a day. In that case, you can message me and request a particular item that was recently available as a preorder and I'll make a reserved listing for you. It depends
I had an item in my cart and tried to check out with it, but now the item says it's sold out. Why isn't the item held for me once placed in my cart?
Shopify doesn't hold items in carts unfortunately. The item is only yours once the transaction has been completed. The best way to ensure that you're able to make the purchase is to be prepared with all your info input beforehand. I recommend setting up a Shopify account and making sure all your info is correct.
How much are your pieces?
My prices reflect the time it took to create the piece and the materials used, so the amount varies quite a bit. However, expect most preorder items to be anywhere from $30 to $75. Some are less, some are more. The one of a kind pieces tend to be more.
Most of my figurines are sculpted with polymer clay and then painted with acrylics. Sometimes I use other materials.
Do you offer advice or tutorials?
No. There are a lot of people online who are good at teaching and who dedicate their time to tutorials. All my time is dedicated to creating my pieces, photographing them, listing them, and posting them on social media.
Are you on social media?
I'm on instagram. Following me there is the only way to stay informed about what I'm working on, what I'll be offering for sale, and when my sales are.
When will my order ship?
All ready to ship items are shipped within 1-3 business days. For pre-order items, expect to wait about 3 weeks to receive a tracking number for your order.
I'm an international customer and I just received my order. Why did I have to pay an additional fee to get the item released to me?
All imported goods have to go through your country's customs department, and are subject to customs fees. Customs fees are taxes levied by your government on imported goods. The amount you're charged is decided by your government, and 100% of the money from those fees goes directly to your government. I have absolutely no control in this manner.
Some places (EU, I'm looking at you!) have exorbitant customs fees, so it's good to keep this in mind when you're shopping online. Some people have had to pay fees as high as 30% of the original cost of the item. It's pretty crazy.
I accept PayPal, credit card and debit card payments.
I ship to the address provided as the "shipping address" at checkout. PLEASE MAKE SURE THE INFORMATION IS ENTERED CORRECTLY to ensure accurate delivery of the pieces. If you realize you made an error in your address, please contact me as quickly as possible.
IMPORTANT: If the post office returns a parcel to me unopened, by no mistake of my own (marked "return to sender","moved- address unknown" etc. ) a refund will be issued & the item(s) resold.
Please go to The USPS website to track or via the postal service website for your country. Shopify's tracking will not show international parcels once they leave the United States.
If you are unhappy for any reason, please contact me as soon as possible.
Customers with items that are lost or damaged in transit must contact me as soon as they're aware of the issue. If too much time has passed without contact, I may decline a refund. Damaged items must be sent back in their original packaging in order to receive a refund. All shipping costs will be reimbursed.
AGE RESTRICTIONS FOR USE:
My items are intended for adult collectors. Though cute, they are not meant for small children. Please gift responsibly for the safety of your loved ones.