Policies & FAQ

Policies & FAQ

PAYMENT:

I accept PayPal, credit card and debit card payments. 

Payment must be made in full and have cleared before the item is shipped. If you are having any issues with Payment please do not hesitate to contact me and I will assist you in any way that I can.

SHIPPING:

I ship to the address provided as the "shipping address" at checkout. PLEASE MAKE SURE THE INFORMATION IS ENTERED CORRECTLY to ensure accurate delivery of the pieces. If you realize you made an error in your address, please contact me as quickly as possible. 

IMPORTANT: If the post office returns a parcel to me unopened, by no mistake of my own (marked "return to sender","moved- address unknown" etc. ) a refund will be issued & the item(s) resold. 

Items arrive packed neatly in a sturdy box, wrapped in bubble wrap. I do not include receipts unless requested.

Please go to The USPS website to track or via the postal service website for your country. Shopify's tracking will not show international parcels once they leave the United States.

 

REFUNDS/EXCHANGES:

If you are unhappy for any reason, please contact me as soon as possible. 

Whimsycalling@gmail.com

Customers with items that are lost or damaged in transit must contact me within 15 days of purchase. Damaged items must be sent back in original packaging, (shipping will be reimbursed) in order to get a refund. Customers will be offered a full refund or the option of replacing the item. Since each piece is handmade, slight variations will occur between items.

 

 

AGE RESTRICTIONS FOR USE: 

My items are intended for adult collectors. Though cute, they are not meant for small children. Please gift responsibly for the safety of your loved ones. 

 

 Do you take custom orders?

Due to the high volume of requests I get, I limit custom orders to frequent buyers. Frequent buyers are people who make at least one purchase every month or two. If you become a frequent customer, I'll notice you at some point and send a note with a custom offer in one of your packages. If you find yourself purchasing quite often, but do not receive a note with this offer, or you simply wish to make a request for a specific date, please email me.

If you're not a frequent buyer, I apologize for the disappointment. This may change in the future and in the meantime, I'm always asking for suggestions on instagram as to what creature to make next.

 

Why is everything sold out? 

I list in batches once every other week. Listing days are announced beforehand on instagram. Updates usually sell out in minutes.

 

 I try to get an item, but everything sells out too fast. Can you reserve one for me?

I get this request so often that it would be unfair to say yes. Instead of having to pick, who gets an item and who doesn't, I leave it up to you. Whoever gets here first and checks out, gets the pieces. 

 

Will you notify me once you have x item in your shop? 

No. I get so many of these requests that I can't notify everyone individually. If you follow me on instagram, you can get a heads up on when my next listing day is. Make sure to read my posts!

 

I had an item in my cart and tried to check out with it, but now the item says it's sold out. Why isn't the item held for me once placed in my cart? 

Shopify doesn't hold items that are sitting in carts. The item is only yours once the transaction has been completed. 

 

When will my order ship? 

All ready to ship items are shipped within 1-3 business days. For prepaid, custom items, you will be notified as to when the item will ship. 

 

I'm an international customer and I just received my order. Why did I have to pay an additional fee to get the item released to me? 

All imported goods have to go through your country's customs department, and are subject to customs fees. Customs fees are taxes levied by your government on imported goods. The amount you're charged is decided by your government, and 100% of the money from those fees goes directly to your government. I have absolutely no control in this manner. 

Some places (EU, I'm looking at you!) have exorbitant customs fees, so it's good to keep this in mind when you're shopping online. Some people have had to pay fees as high as 30% of the original cost of the item. It's pretty crazy. 

 

Will you mark my items as a "gift" on the customs form, so I don't have to pay customs fees? Can you mark the customs form with a lower value so I can avoid a customs fee?

It can't be done. It is mail fraud to falsify a customs form, and to do so carries a penalty of up to $10,000 fine and 5 years imprisonment. 

(13 U.S.C. § 305 : US Code - Section 305: Penalties for unlawful export information)

 

What materials do you use?

I sculpt each piece individually with polymer clay. I do not use molds. I hand paint each piece with acrylic paint and then seal the paint with varnish. Sometimes I use crystals, gems, stones, or other findings. I frequently get asked about what I use for the eyes of my creatures. I prefer not to divulge that information, because I feel it's one of the key ingredients that makes my pieces unique. 

 

Do you offer advice or tutorials?

I do not. There are a lot of people online who are good at teaching and who dedicate their time to tutorials. I do not have the time to teach, make videos, or answer questions about materials and methods. This is my single source of income and therefore, all my time is dedicated to creating my pieces.

 

Are you on social media?

I'm on instagram. You can see a lot of my works in progress and creative plans there. It's my favorite social media platform, so I'm there every day.